The United States Postal Service is performing heroically during this public health emergency and generally, the mail is still working. BUT NOT ALWAYS! When a postal service employee tests positive for corona-virus, the whole office must be shut down and any mail present in the office that day must be disinfected through a process that the Postal Service has yet to announce. We cannot be sure, but we believe that mail needing disinfection is going to Denver and once it is disinfected, then it returns to the system for delivery. Again, we cannot prove that this is how it works but we think that we have pieced it together. This may cause delays lasting up to TWO WEEKS. But we have only seen this about three times in hundreds of mailings. Most mail arrives the day after we send it.
Can You Get Coronavirus From the Mail?
Nobody knows the answer to this question but most experts think it is unlikely. If a piece of mail were badly contaminated, it might have live virus on the outside and it COULD be risky so if you want to be sure, wipe the outside of the mail with bleach water. In any event, the mail you receive from us is sealed inside a coated tube and the medications inside cannot be contaminated (unless the tube and the seal were broken and you would obviously see this). We use tape-sealed tubes to pack our medication. And I (Dr. Holland) fill the prescriptions using a mask and gloves. The medications themselves cannot be contaminated even in the extremely unlikely event that the outside of the tube was.
Your data remains encrypted (high level) on Amazon Web Services and we download the raw csv data to our machines several times daily where it is decrypted and added to our database. Dr. Holland reviews your data within hours on most working days and daily on days off.
- If we have any questions we will contact you immediately
- If we are unable to fulfill your request, we will contact you immediately
- Unfortunately, during the Covid-19 crisis, we are unable to offer shipping confirmation automatically. But if we billed it, we sent it. If you have any questions, please call us.
- Generally medications arrive 1-2 days after they leave our office but it can take 1-3 days longer depending on postal service 'issues'.
- We usually suggest completing a mail request like this one about a week BEFORE your prescription is due to expire so that there is no interruption of your care.
Mark Holland MD, Amanda,Gretchen and Matthew